Gaming FAQs

Age Restrictions in The Casino

A. No. All patrons must be 21 years old or older. LRS. 206A.B. – Gaming or Employment in Gaming Prohibited for Persons Under Twenty-one:

  1. A person under 21 shall not play, or be allowed to play, any licensed game or slot machine; loiter, or be permitted to loiter, in or about any room, premises, or designated gaming area wherein any licensed game is operated or conducted; be employed as a gaming employee.
  2. Any casino operator, licensee, or other person who intentionally violates or permits the violation of any of the provisions of this Section and any person under twenty-one years of age who violates any of the provisions of this Section may be punished by imprisonment of up to six months or a fine of up to one thousand dollars, or both.

No. All persons entering the casino must be over 21.

No. Infants and toddlers are not allowed in a casino gaming area.

Yes. LRS. 27:30.A.B. – Unlawful Use of A State Issued ID to Gain Access to a Gaming Establishment: A) It shall be unlawful for any person to gain access, or attempt to gain access to the designated gaming area of any establishment where gaming is conducted pursuant to a license issued or casino operating contract entered into pursuant to the provisions of this Title, by the use of or attempted use of another person's state issued identification or driver's license or any fraudulent of altered identification issued or purported to be issued by any state, the United States, or any foreign or sovereign government, or any political subdivision thereof, or for any person to knowingly permit the use thereof by another in conjunction with gaming activities. B) Any person who violates, assists, or who knowingly permits the violation of the provisions of this Section may be imprisoned for not more than six months or fined not more than five hundred dollars, or both.

Audit

Licensees may pay TITO tickets the system is unable to validate; however, licensees may NOT deduct payments for invalidated tickets to calculate Adjusted Gross Receipts, Gross Gaming Receipts, or Net Taxable Slot Machine Proceeds for the determination of state fees or taxes. (See Division's TITO Guidelines for further information).

Licensees may pay voided and duplicate TITO tickets; however, licensees may NOT deduct payments for these tickets to calculate Adjusted Gross Receipts, Gross Gaming Receipts, or Net Taxable Slot Machine Proceeds for the determination of state fees or taxes. (See Division's TITO Guidelines for further information).

LSP Audit requires licensees to retain the tickets for 18 months.

Licensees are required to maintain the system printouts for five (5) years.

Casinos may require a patron to make wagers to receive complimentary points or items. Casinos may not violate Charitable Gaming laws. Therefore, some restrictions apply to prizes and awards resulting from drawings and raffles. The restrictions are as follows:

  1. Casinos may not require patrons to make wagers or otherwise put up anything of value to be eligible to enter a drawing or raffle. Scratch-off are considered drawings unless every scratch-off offers an award or prize of value. Therefore, casinos may issue scratch-offs to only those patrons who conduct wagers if and only if every scratch off contains a prize or award of some value.
  2. The one exception to requiring patrons to wager for a chance in a drawing or raffle is that a casino may offer additional (subsequent) drawing entries or raffle tickets to a patron based on the patron's wagers once the patron is already a participant in a drawing or raffle.

The licensee may not pay the individual for the jackpot. Instead, the licensee must submit a check for the full amount of the jackpot to the Department of Public Safety. Mail the check to the attention of the Audit Section and include a memo stating that the check is for an excluded person jackpot, and pursuant to La. R.S. 27:27.1. E, the casino is submitting the check for deposit into the Compulsive Gamblers Fund.

 The Division does not require casinos to retain GRS's because the division retains them in electronic format with a backup. The IRS requires that casinos maintain copies of all gaming records for five years and usually allows any retrievable format. It is up to individual casinos to determine if division's copies of the GRS's meet the IRS document retention requirements.

 LSP auditors are required to review the internal auditors' reports as a step in their audit program. The review is to ensure that internal audit is adequately reviewing operations, reporting findings, and following up on the findings.

The casino can choose between the two options listed below, but the casino must choose only one option and use it consistently at all table games.
Option 1: replace the coupon with a chip of equal value and drop the coupon,
or
Option 2: allow the coupons to remain on the table and the patron to reuse it.

These fees are due each year on the anniversary date on which the casino first commenced operations. The annual due dates for these fees do coincide with expiration date of the licenses.

After the 120-day redemption period and destruction of tokens, the balance of outstanding tokens remaining can be removed by making the following one-time adjustment:

  • On page 4 of the GRS, the FLOAT CALCULATION SCHEDULE, casino personnel will increase Tokens Destroyed by the number of tokens outstanding. Tokens Destroyed should then equal the sum of lines II.A.1 & II.A.2. This will automatically calculate the II.A.(4). Adjusted Tokens Received to Date and the II.B.(8). Current Day's total token float fields to zero; and calculate a negative amount in the II.B.(10). Token Float Adjustment field which automatically carries over to page 1, line (3). (j) Token Float Adjustments. This reflects the number of outstanding tokens with no redemption value.
  • Casino personnel will make a POSITIVE ADJUSTMENT for the amount of the token float adjustment (the amount reflected in the B. (10). Token Float Adjustment field of page 4) on page 2 of the GRS, ADMISSIONS/ADJUSTMENTS TO AGR, line C. (6) Amount, with an explanation on line C. (5) Electronic Gaming Devices Adjustment Narrative(e.g., Redemption period has expired & casino is 100% tokenless. This one-time adjustment is made to remove outstanding tokens with no redemption value.) This will automatically calculate the 7) Net Adjustment Total field on page 2 which automatically carries over to page 1, line (6). Other Adjustments to Gross Adjusted Receipts offsetting the number of outstanding tokens with no redemption value.

These two steps combined will offset the outstanding token float from the GRS without affecting revenue. The value of these tokens should be removed from the GRS since they are no longer a liability for the purposes of reporting gaming revenue to the Division. This GRS one-time adjustment should be made on the first day of the month following the destruction of the tokens, and coordinated with the applicable Louisiana State Police Accounting Technician who handles your GRS reports. For licensees who have already destroyed outstanding tokens, this adjustment can be made on the first day of the upcoming month, or as coordinated with your applicable Louisiana State Police Accounting Technician.

Per the IRS - when a casino's slot monitoring system has the ability to customize a report which aggregates a player's bills-in transactions, which then allows a casino to complete a CTR when the player's bill-in reaches the $10,000 threshold, they are required to run this report.

A casino with this slot monitoring capability should customize and run the report, and file any necessary CTRs after the fact, with an explanation of how the information was obtained (which would explain any missing information and show they did their due diligence.)

Here is related information from the FAQs section of the FinCEN website:

  • Answer to question 8 - After the fact aggregation of currency transactions does not relieve a casino of the requirement to file a FinCEN form 103 on multiple transactions containing all information required when it has the ability to obtain customer identification information through reviewing internal records in paper or electronic form or through automated data processing systems (Footnote # 20 on the bottom of page 5 specifically states that FinCEN does recognize that in certain situations a casino may not be able to obtain the required customer identification)
  • Answer to question 9 - When a casino has knowledge of customer "paper money" transactions for slot club account holders identified through its slot monitoring system, it must aggregate these with other types of "cash in" transactions of which the casino has knowledge and which are recorded on a casino's books and records to determine whether the currency transactions exceed $10,000 for a customer in a gaming day......All casinos should note that activities such as: (i.e., not using the feature which is readily available in its software program that accumulates U.S. dollars that a customer inserts into a slot machine bill acceptor while using a magnetic slot club account card) could result in enforcement action under the BSA.


Per the IRS - this requirement has been in place for SARC use since 2003, then was required to be included in CTRCs in August of 2008. Each property's

Title 31 compliance officer can expand on this information by contacting the IRS if further clarification is needed.

Casino Self Exclusion List

When an individual that recognizes that their gambling problem is out of control, they may voluntarily agree to be placed on the Compulsive Gambler's Self Exclusion List. Once placed on this list, that person is prohibited from entering any casino in Louisiana.

You may contact any regional office for information and to schedule an appointment. The information on this list is distributed to all Louisiana casinos. However, your name and other information will be kept strictly confidential.

Your winnings will be confiscated, you will be escorted off of the property, and you may be subject to arrest.

No. When you voluntarily agree to be placed on the Self Exclusion List, you will be advised that you may not enter any casino that is regulated by the Louisiana State Police.

No. After a five-year period, you may file a request to the Louisiana Gaming Control Board to be removed from the list.

Concealed Weapons

Yes. However, the officer must be a full-time commissioned law enforcement officer who is “on-duty” and within his respective jurisdiction.

No. Unless the officer is within his jurisdiction and “on-duty”, they are prohibited from carrying a weapon into the casino. 

No.

Yes, but only in the performance of their duties.

Employee Permits

Applications are available through the Human Resource Department of the casino at which you are seeking employment.

A non-key employee permit takes approximately 3 to 7 days for issuance.

A key employee permit takes approximately 60 to 90 days for issuance. A conditional permit for key employee applicants is issued and takes approximately 2 weeks for issuance.

No. An individual may obtain a copy of their gaming employee permit from the Human Resource Department of the casino at which employment is being sought.

Contact the Gaming Licensing Section Field Office located within the geographical area of the casino at which employment is being sought.

  • Baton Rouge - (225) 925-1900
  • Shreveport - (318) 862-9910
  • Lafayette - (337) 262-5795
  • Lake Charles - (337) 491-2850
  • New Orleans - (504) 471-2774
  • Houma - (985) 876-8834

Excluded Persons

An individual cannot remove their name from the exclusion list until the expiration of the 5-year exclusion period.

Yes.

Gaming Enforcement

The Louisiana Gaming Control Board.

The Gaming Enforcement Section of the Louisiana State Police.

No. Troopers constitute a large portion of personnel assigned to this section; however, there are many civilian employees in this section also.

21 years of age.

21 years of age.

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There are 15 Riverboat Licenses issued by the State of Louisiana. There is only one Land Based License and there are currently 3 horse tracks licensed to have slot machines. There are also currently three Indian Casinos in the state.

This is based on the life of the slot machine. The life of a slot machine is 10 million pulls (games).

No. They cannot control any of the machines in the casino remotely. All of the machines report to a central computer system but this is primarily to track revenue and notify casino personnel when a machine is in need of service.

Yes. There are 15 Riverboat licenses, 1 Land based license and currently 3 horse racing tracks licensed to have slot machines.

No. They are limited to the number of games they can fit into 30,000 square feet of floor space.

Yes. They must still abide by Maritime Law and submit to annual inspections by the Coast Guard.

Yes. You must possess a valid government photo I.D. to claim a jackpot or even to enter the casino.

If the dispute is regarding a violation of the rules and regulations, a Patron Dispute Form may be obtained from the casino and forwarded to the Louisiana State Police Gaming Enforcement Division.

A complainant may contact any of the State Police Gaming Enforcement Division Offices to report the illegal activity. Yes, a complainant may remain anonymous.

Once on the list, your name will remain on the self-exclusion list, and you will be excluded from casino gaming activities at all casino gaming establishments regulated by the Board for a minimum of five (5) years. After the expiration of five years from the date you received written notice of self-exclusion from the Board, your name will remain on the self-exclusion list. Your name will not be removed unless 1) you request that it be removed; 2) a hearing is held; and 3) there is a final decision of the Board determining that there is no longer a basis for you to be maintained on the self-exclusion list; however, you cannot request removal from the list before five (5) years have elapsed from the date you received written notice of self-exclusion from the Board.

Gaming Manufacturer/Supplier

Applications may be obtained by calling the Louisiana State Police Gaming Licensing Section at (225)925-3597 or by visiting the Louisiana State Police website at http://www.lsp.org.

Yes, the Level II Business Application contains instructions as to which individuals are required to submit a Personal History & Financial Record Application.

Fingerprint cards may be requested by contacting the Louisiana State Police Gaming Licensing Section at (225)925-3597.

From receipt of a complete application which is inclusive of all individual applications, it takes approximately 6 months.

Indian Gaming

The initial certification is $100.00, and the renewal is also 100.00. Gaming Employees need to renew their certification every two years with the state and every year with the Tribal Gaming Commission.

Yes, you can for the casino but only areas that are only tribal licensed. (Ex: ESA, ADR). These areas are non-gaming positions and do not require State certification.

According to Section A (2) of the compact between the state and the Tunica Biloxi Tribe of Louisiana, each applicant shall produce such information, documentation and assurances relative to their financial stability integrity and responsibility, including, but not limited to, bank references, business and personal income, disbursement schedules tax returns and other reports filed with governmental agencies. If an employee fails to maintain financial stability, integrity or responsibility, he or she can be terminated under the Compact rule Section 7 (C) (g).

Within 10 days of receiving the application and fee, the Tunica Biloxi tribe may request the State of Louisiana to issue a temporary certification to an applicant, unless the background investigation discloses that the applicant has a criminal history or other grounds sufficient to disqualify the applicant. Section 7 (K)

The cleansing periods regarding criminal violations are as follows: if the offense was a felony and ten (10) or more years have elapsed, or a misdemeanor and five (5) or more years have elapsed, between successful completion or service of any sentence, deferred adjudication or period of probation or parole, and the offense did not involve gaming/gambling offenses, a crime of violence, a sex crime, or any other offenses for which a sentenced was imposed of five (5) years or more.

Yes. The applicant fails to maintain financial stability, integrity, or responsibility according to the compact.

The applicant has several options available. The applicant can pay off all of the creditors. The applicant can make a small payment to each creditor. The applicant can dispute the credit issue. The applicant can apply for a voluntary payroll deduction from the casino. The deduction will come out every pay day until the credit issues are addressed.

Yes. If the credit issues are in your name, you have to address it. The compact requires that the applicant maintain financial stability.

Yes. The compact states that the cleansing period applies to convictions. A pardon does not exclude the fact that a conviction was reached. The cleansing period applies to offenses that have been pardoned.

No. Indian Gaming is regulated by the Tribal-State Compacts, not the Louisiana Gaming Control Board. All Indian Gaming applicants must apply for and get approval for State Certification from the Indian Gaming Unit prior to employment at any one of the three (3) Indian Casinos.

No. Indian Gaming is regulated by the Tribal-State Compact, not the Louisiana Gaming Control Board. All Indian Gaming applicants must apply for and receive approval for State Certification from the Indian Gaming Unit prior to conducting business with any of the three (3) Indian Casinos.

No. Indian Gaming is regulated by the Tribal-State Compacts, not the Louisiana Gaming Control Board. All Indian Gaming applicants must apply for and get approval for State Certification from the Indian Gaming Unit prior to conducting business with any one of the three (3) Indian Casinos. However, most gaming supplier vendors intend to do business with Riverboat Gaming, Land based Gaming, or Slots at the Track in addition to Indian Gaming. In this case, if a gaming supplier currently holds a valid permit in the State of Louisiana, the Indian Gaming Unit may deem that supplier Certified, provided that the supplier submits the required applications and the fee for certification.

Yes. Via the Internet at www.nigc.gov/ReadingRoom/Compacts/tabid/913/Default.aspx. You can access all three (3) compacts by tribe listing (Coushatta Tribe, Chitimacha Tribe, Tunica-Biloxi Tribe).

Yes. On the LSP website, go to Sections of LSP; Gaming; click on Forms/ Indian.

Submit an organizational chart to the Unit including a detailed list of officers, key employees, directors; persons with company check signature authority, and 100% ownership.

The process can be anywhere from 60 days to 180 days; depending on errors, omission of information, or various other problems relating to the company and/or the persons required to meet suitability.

Yes. However, you must apply for your Tribal License with each one of the respective Tribal-Gaming Commissions. For that information, you must contact those agencies (Coushatta, Chitimacha, and Tunica-Biloxi).

Coushatta Gaming Commission - 337-738-4301
Chitimacha Gaming Commission - 337-923-9119
Tunica-Biloxi Gaming Commission - 318-253-0019

No. Under the US Privacy Act, it is not mandatory. However, it helps to facilitate and expedite the process if you supply your social security number. If you choose to not provide your social security number, you will be required to contact the IRS and the Louisiana Department of Revenue and obtain your own tax clearances. It may take you considerably longer to get that clearance, which will absolutely slow down the initial and renewal process for the certification. Additionally, it is helpful to the Gaming Agents for identification purposes during the background process.

The Tribal-State Compact is very specific as to which vendors (Gaming and Non-Gaming) must apply for State Certification. The content of the applications contains specific questions that are mandated by the Indian Gaming Regulatory Act, as well as information that the State deems necessary for investigatory purposes during the background process.

Gaming Supplier - $3,000 - 2-year Certification
Non-Gaming Supplier - $1,000 - 2-year Certification

Non-Gaming Suppliers can conduct business with any of the three tribal casinos up to $50,000 without being State Certified. All Gaming Suppliers must be State Certified regardless of the amount of business they have conducted or intend to conduct with the tribal casinos.

The Tribal-State Compacts provide that the “State of Louisiana” can grant Presumptive Suitability to certain Non-Gaming Suppliers. No Gaming Supplier qualifies for Presumptive Suitability. For more information, contact the Indian Gaming Unit @ (337) 262-1368.

Credit Reports are conducted to determine financial responsibility and stability of an applicant. Placing employees with large debt in an environment with large sums of cash is considered to be an unhealthy environment.

Past associations (some of which may be criminal) are important to know about. The applicant's suitability is based not just on personal information but other outside factors that are related to the applicant's activities or relations to other people that may present problems in the future.

Answer - Associations (some of which may be criminal) are important to know about. (See above answers).

Miscellaneous

Yes, under certain conditions pursuant to La.R.S. 27:et seq.

Non Gaming Permit

Applications may be obtained by calling the Louisiana State Police Gaming Licensing Section at (225)925-3597 or by visiting the Louisiana State Police website at http://www.lsp.org.

Yes, the Level II Business Application contains instructions as to which individuals are required to submit a Personal History & Financial Record Application.

Fingerprint cards may be requested by contacting the Louisiana State Police Gaming Licensing Section at (225)925-3597.

From receipt of a complete application which is inclusive of all individual applications, it takes approximately 8 to 10 weeks.

Patron Disputes

Whenever the Casino Operator and Patron are unable to resolve a dispute regarding the payment of winnings, the Casino Operator shall provide the Patron with a Patron Dispute Form.

The Casino has seven days to forward this form to the State Police. Once the State Police have concluded the investigation, both the Casino Operator and the Patron will be notified in writing of the results of the investigation.

The casino may face disciplinary action such as a fine.

No, the casino will be notified that the investigation revealed that they were in error. At this point, the patron could seek compensation through the civil courts.

Unclaimed Jackpots, Found Money, Excluded Patron & Underage Jackpots

Based on conversations with Mr. Benny Spann, Director of Unclaimed Property with the Louisiana Department of the Treasury, the below information is for future reference.

Excluded Patron Jackpots - Underage and Exclusion List:

Licensees may not pay these individuals for any jackpots won. Instead, licensees must submit a check for the full amount of the jackpots to the Department of Public Safety. The check shall be mailed to the attention of the Audit Section, and it shall include a memo stating that the check is for an excluded or underage person jackpot, and pursuant to La. R.S. 27:27.1. E, the licensee is submitting the check for deposit into the Compulsive Gamblers Fund. Unclaimed jackpots paid to the Compulsive Gambler's Fund are allowable deductions on the GRS.

Unclaimed Jackpots of Known Legitimate Winners:

Licensees shall document attempts to contact the owner. Unclaimed jackpot winners' names and jackpot amounts shall be submitted to Unclaimed Property with the Louisiana Department of the Treasury within five (5) years. They may be submitted earlier than five (5) years. Jackpots paid to the Louisiana Department of Treasury Unclaimed Property are allowable deductions on the GRS.

Unclaimed Jackpots of Unknown Winners:

If possible, Licensees shall document any attempts to contact the owner. There are no State exemptions that allow Licensees to keep the unclaimed jackpots of unknown winners as revenue even if there is no owner name specifically associated with those jackpots. Therefore, if the owner cannot be determined or does not come forward and claim the jackpot, it is still considered unclaimed property, and jackpot amounts shall be submitted to Unclaimed Property with the Louisiana Department of the Treasury within five (5) years. They may be submitted earlier than five (5) years. Jackpots paid to the Louisiana Department of Treasury Unclaimed Property are allowable deductions on the GRS.

Unclaimed Front/Safekeeping Money:

After documented attempts to contact the owner, unclaimed front/safekeeping money shall be submitted to Unclaimed Property with the Louisiana Department of the Treasury within five (5) years. They may be submitted earlier than five (5) years.

Found TITO Tickets:

Licensees shall follow their approved Internal Controls for found TITO Tickets. Found TITO Tickets may be voided at the cage. Once voided, revenue will be reported properly. If licensees validate and redeem found TITO Tickets, the found money must be claimed as revenue and reflected on the GRS as prescribed by the Division.Should you have any questions, please feel free to contact me or Mr. Benny Spann with the Department of Treasury at (225) 219-9384.

Video Gaming

Applications may be obtained by calling the Louisiana State Police Gaming Licensing Section at (225)925-3597 or by visiting the Louisiana State Police website at http://www.lsp.org.

Yes, the Video Gaming Application contains instructions as to which individuals are required to submit Personal History Questionnaire and Personal Financial Questionnaire.

Fingerprint cards may be requested by contacting the Louisiana State Police Gaming Licensing Section at (225)925-1900.

From receipt of a complete application which is inclusive of all individual applications, it takes approximately 3 months.

Contact the Gaming Licensing Section Field Office located within the geographical area of the applicant.

  • Baton Rouge - (225) 925-1900
  • Shreveport - (318) 862-9910
  • Lafayette - (337) 262-5795
  • Lake Charles - (337 )491-2850
  • New Orleans - (504) 471-2826
  • Houma - (985) 876-8834

Video Poker Compulsive Gambling

Contact the Louisiana Association on Compulsive Gambling at (318)227-0883.

An individual who has submitted a Personal History Questionnaire and Personal Financial Questionnaire in conjunction with the submission of the company application, including but not limited to, owners, officers and directors.

Failure to attend a compulsive gambling class as directed shall result in an administrative violation pursuant to LAC 42: III.118(G).