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TECHNOLOGY AND BUSINESS SUPPORT SECTION


Captain Lamar A. Davis, Commander

Office: (225) 925-4551

Lt. Nicole Kilgore, Executive Officer

Office: (225) 925-3714

290 East Airport Ave, Box C-11
Baton Rouge, LA 70806



Technology and Business Support Section

The mission of the Technology & Business Support Section (TBS) is to optimize the Department's ability to protect and serve Louisiana citizens and visitors to Louisiana through the efficient and innovative use of the most advanced information technology and processes available. The TBS accomplishes this through the strategic use of technology, communications and the efficient use of business processes. The Technology & Business Support Section is comprised of three primary units: Technology Support, Radio Communications Support and Business Support.

Technology Support Unit

Technology Support Unit (TSU) is responsible for meeting present and future challenges of law enforcement while developing, delivering and supporting the Department's mission through the efficient and effective use of technology. In particular, the TSU is responsible for administering and managing the Department's CAD/RMS System, the eCitation Program, the Department's SharePoint Program, the eCrash Report Program, and administering the Department's CJIS Vendor Compliance Program (CVCP). The TSU is also responsible for critical technological development, systems modification, network enhancement and operational support to ensure resources are fully utilized.

Radio Communications Support Unit

Radio Communications Support Unit (RCS) augments the state law enforcement community's ability to protect and serve through the administration, management and maintenance of the Louisiana Wireless Information Network (LWIN) and statewide mobility platforms. The RCS is also responsible for the management and support of Louisiana State Police Mobile Data Terminals, Fleet and body worn camera systems, as well as broadband communications which facilitate mobility requirements. The RCS participates as an acting member of the Statewide Interoperability Executive Committee (SIEC) and Technical sub-committee. As a member, it is the responsibility of RCS to provide technical advisory related to proposed and future system and technology enhancements.

Business Support Unit

Business Support Unit (BSU) identifies initiatives and processes having strategic value to the Department's Support, Investigative, and Enforcement activities. The BSU is responsible for monitoring and analyzing information which is used to improve the department's efficiency, performance and service to the citizens of Louisiana. The BSU directly supports each of the Commands with defined administrative matters in order to allow the Commands to focus more attention on operational matters. In addition, the BSU develops and maintain expertise in the various workflows and processes of departmental administrative matters, and serves as a resource and repository for all business related matters.

CJIS Compliance

The Louisiana State Police (LSP) provides a vast array of services that either directly or indirectly support the exchange of criminal justice information (CJI) to other Criminal Justice Agencies (CJA) and Non-Criminal Justice Agencies (NCJA). As the CJIS Systems Agency (CSA) of Louisiana, LSP has a requirement to manage and audit all CJA's and NCJA's with direct and indirect access to CJI.

In order to fulfil this requirement, LSP and the Office of Technology Services (OTS) developed a CJIS Vendor Compliance Program (CVCP) to ensure compliance with statutorily mandated requirements and established operational, technological and security policies. The CVCP addresses the requirement that national and state fingerprint-based background checks be conducted for vendor personnel who are involved with the administration of criminal justice services and have unescorted physical or virtual access to CJI systems within the state of Louisiana. Entities that would benefit from this program include: vendors that provide services in conjunction with the exchange of criminal justice information, vendor personnel involved with the maintenance of criminal justice related computer systems, live scan and civil scan vendors.

The CVCP reduces the need to perform duplicate fingerprint based background checks for the same vendor personnel; therefore, making it more efficient for vendors who contract with Louisiana based CJA's and NCJA's. These fingerprint based background checks are conducted to meet the Federal Bureau of Investigations (FBI) CJIS Security Policy standards.

LSP personnel will work with eligible vendors to streamline the background process per the requirements of the CJIS Security Policy. Please note that the CJIS CVCP does not certify that the vendor's technical services, products or solutions are compliant with the CJIS Security Policy nor does it grant any type of license or certification to the vendor for said services, products or solutions.

CJI must be protected until the information is either released to the public through an authorized disclosure, such as in a crime report; or purged or destroyed in accordance with applicable Louisiana and federal record retention rules. The CJIS Security Policy outlines a minimum set of security requirements that create security controls for managing and maintaining CJI. When implemented, managed and followed correctly, the CVCP will assist in the protection of this valuable information until released in accordance with the current CJIS Security Policy.