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Gaming Enforcement Division - Gaming Operations Section


Glen Hale portrait photo
Captain Glen Hale
Commander - Operations Section
7919 Independence Blvd., Box A-3
Baton Rouge, LA 70806
Phone: 225-925-1900 / 925-4865
Fax: 225-925-4822

Responsibilities

The Operations Section oversees and regulates licensed casinos and gaming establishments located throughout Louisiana. The Section is responsible for the processing and investigation of applicants for licensure or permitting in the local Casino Gaming, and Video Poker industries. The Section investigates and enforces all laws, rules and regulations, concentrating on the provisions in the Gaming Statutes found in L.R.S. Title 27.

These establishments include licensed Riverboat Casinos, the Land-Based Casino in New Orleans, Slots at the Horse Race Tracks, and Video Poker locations. The Section is responsible for the intake, processing and investigation of applicants for licensure or permitting in the Video Poker and Casino Gaming industries. After conducting the investigations of applicants, the investigative findings are submitted to the LGCB for licensing determination. Investigations, as provided by Title 27, are required to be conducted under the direct supervision of sworn law enforcement officers. The Region shall investigate and enforce all laws, rules and regulations concentrating on the provisions of Title 27.

The Operations Section has field offices statewide in Baton Rouge, New Orleans, Breaux Bridge, Lake Charles and Bossier City. Inquiries should be made through the office located nearest the activity in question; however, all inquiries are welcome and will be routed to the appropriate office.


Baton Rouge Field Office - Headquarters

7919 Independence Blvd., Box A-3
Baton Rouge, LA 70806
Phone: 225-925-1900 or 1901
Fax: 225-922-1580
E-Mail:
E-Mail:

Baton Rouge Area Properties

Hollywood - Baton Rouge – Riverboat
Belle of Baton Rouge – Riverboat
L'Auberge - Baton Rouge – Riverboat


New Orleans Field Office

1450 Poydras Street, Suite 1300
New Orleans, LA 70112-1214
Phone: 504-310-7000
Fax: 504-568-8633
E-Mail:
E-Mail:

New Orleans Area Properties

Harrah’s - New Orleans – Land-Based Casino
Boomtown - New Orleans – Riverboat
Treasure Chest – Riverboat
Fair Grounds - Racetrack and Casino


Breaux Bridge Field Office

437 West Mills Ave.
Breaux Bridge, LA 70517
Phone: 337-332-8070
Fax: 337-332-0708
E-Mail:
E-Mail:

Breaux Bridge Area Properties

Amelia Belle – Riverboat
Evangeline Downs - Racetrack and Casino


Lake Charles Field Office

One Lakeshore Drive, Suite 970
Lake Charles, LA 70629
Phone: 337-491-2850
Fax: 337-491-2852
E-Mail:
E-Mail:

Lake Charles Area Properties

Isle of Capri - Lake Charles - Riverboat
Golden Nugget - Lake Charles - Riverboat
L'Auberge - Lake Charles - Riverboat
Delta Downs - Racetrack


Bossier Field Office

4183 Viking Drive
Bossier City, LA 71111
Phone: 318-741-7100
Fax: 318-741-7471
E-Mail:
E-Mail:

Bossier Area Properties

El Dorado - Shreveport - Riverboat
Sam's Town - Shreveport - Riverboat
Boomtown - Bossier City - Riverboat
Horseshoe - Bossier City - Riverboat
DiamondJacks - Bossier City - Riverboat
Harrah’s Louisiana Downs - Racetrack
Margaritaville - Bossier City - Riverboat